2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 11-021 Date: 110310

Tires - Preventing Tire Flat Spotting
Classification: WT11-002
Reference: ITB11-021
Date: March 10, 2011
NEW VEHICLE TIRE FLAT SPOTTING
APPLIED VEHICLES: New unsold Infiniti dealer in-stock units
SERVICE INFORMATION
Temporary tire Flat Spotting is common on New Dealer In-Stock vehicles that have not been occasionally moved.
Flat Spotting can occur after the vehicle has been parked (not moved) for a few days or longer. In most cases it is temporary. In extreme cases it can
be permanent.
As instructed in the Assurance Products Resource Manual vehicles should be moved 12 inches in one direction only every 30 days to prevent tire
Flat Spotting.
New vehicle inventory vibration incidents related to storage Flat Spotting are not considered warrantable repairs.
If tire Flat Spotting has occurred it can cause a vibration or shimmy condition that may be noticeable for the first several miles of driving.
Page 197
Factors that can influence Flat Spotting:
^ Long storage time without moving the vehicle may result in permanent flat spots.
^ High performance and high speed rated tires are more prone to flat spotting due to the internal construction and nylon use in these tires.
^ Shorter sidewall tires do not absorb irregularities (flat spots) as well as taller sidewall tires.
^ In colder temperature tires are stiffer which increases the tendency to have flat spots and increases the drive time needed to remove them.
Refer to the Service Procedure below if you have tires with Flat Spotting.
SERVICE PROCEDURE
^ It is important to remove any temporary Flat Spotting prior to performing tire balance, tire run out, and/or tire road force checks.
^ If the Flat Spotting is not removed it can result in incorrect measurements.
^ Temporary flat spots will return to original (near uniform) condition after driving for approximately 15 miles at highway speeds.
1. Drive the vehicle at highway speeds until the vibration (Flat Spotting) is eliminated.
NOTE:
^ In most cases flat spot vibrations will be eliminated within 15 minutes (about 15 miles) of driving.
^ If the vehicle has been stored without moving for an extended time it may be necessary to drive the vehicle up to 30 minutes (about 30 miles) at
highway speeds.
^ If the vibration goes away during the test drive no further action is required.
^ If the vibration is not completely eliminated during the test drive go to step 2.

1. Within 10 minutes after driving the vehicle lift the vehicle so there is no load on the tries.


2. Check the tire/wheel assemblies for balance run-out and road force variation. Correct as necessary.

2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 10-074 Date: 101215

ABS/TCS - CAN Diagnostic Information
Classification: BR10-012
Reference: ITB10-074
Date: December 15, 2010
ABS / VDC CAN DIAGNOSIS INFORMATION
Page 200
APPLIED VEHICLES: All 2005 - 2011 Infiniti vehicles with ABS and/or VDC
SERVICE INFORMATION
When diagnosing a vehicle with an ABS or VDC / SLIP warning light on with DTCs stored in the ABS / VDC actuator control unit perform DTC
diagnosis first.
^ Do not replace the ABS / VDC actuator control unit without being supported by the DTC diagnosis.
^ Do not erase DTCS before performing DTC diagnosis.
^ Always fully diagnose before performing any repairs.
When DTC U1000 (CAN COMM CIRCUIT) is the only DTC stored in the ABS / VDC actuator control unit use the REPAIR FLOW CHART
shown below. This will assist in proper diagnosis results and repairs in addition to using diagnostic information in the Electronic Service Manual
(ESM).
^ If DTC U1000 is found stored in other systems refer to NTB10-066 and the applicable ESM.
^ If other DTCs are found stored in ABS / VDC along with U1000 follow the diagnosis steps for those DTCs in the applicable ESM.
CLAIMS INFORMATION
Refer to the current Infiniti Warranty Flat Rate Manual and use the appropriate claims coding for repairs performed.
Page 201
Page 202
Repair Flow Chart

2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 10-012A Date: 110616

A/T - 7 Speed A/T Fluid Checking And Filling Information
Classification: TE09-002A
Reference: ITB10-012A
Date: June 16, 2011
ESSENTIAL TOOL; J-49829 7 SPEED A/T FILL PUMP
This bulletin has been amended. The Title and ATF Level Check procedure have been amended. Please discard previous versions of this bulletin.
APPLIED VEHICLES:
All Infiniti vehicles with 7 Speed A/T using Nissan MaticS ATF
SERVICE INFORMATION
When filling up checking the ATF level or if the pan of a RE7R01 series 7 speed automatic transmission has been drained or removed a special tool
must be used.
Page 155
^ This special tool is the"Transmission Fill Pump" J-49829.
^ This special tool is considered "Essential" and was sent to each dealer on January 19, 2010. Your Non-Vehicle account will be charged the
introductory price of $177.85 plus applicable taxes and freight.
^ For proper use of this tool go to ATF Level Check.
CAUTION:
Fill the Transmission Fill Pump with new Nissan MaticS ATF (999MP-MTS00P) only. Never fill with any other fluid.
ATF Level Check

1. Park the vehicle on a lift and set the parking brake.


2. Connect CONSULT III (C-III) to the vehicle.


3. With C-III monitor ATF temperature.

NOTES:
> ATF temperature must be maintained at 95-113��F (35-45��C) during ATF level check.
> If the ATF temperature is above 113��F stop the engine to allow the ATF to cool down.

1. Once the ATF temperature reaches approximately 04��F (40��C) or below start the engine and let idle.


2. Shift the shift selector lever (shift lever) in each gear position and then return to Park.


3. Raise the vehicle on the lift.

NOTE:
Leave the engine idling. If the engine is turned off, the ATF fluid level will be adjusted well below the proper level.
Page 156
7. Remove the overflow plug from the transmission pan (see Figure 1).
^ Have a drain pan positioned under the overflow plug hole.
^ At first an initial amount of fluid may come out. This does not mean the transmission is full.
NOTE:
The engine MUST BE IDLING the whole time during the fluid level check. If the engine is turned off, the ATF fluid level will be adjusted well
below the proper level.
IMPORTANT:
In order to make sure the transmission is full; you must overfill the transmission and then let the excess drain out from the overflow plug hole.
8 Connect the Transmission Fill Pump at the overflow plug hole (see Figure 2).
9. Pump in approximately 2 liters (about 2 quarts) of Nissan MaticS ATF.
10. Disconnect the Fill Pump hose at the quick disconnect (see Figure 2).
^ If a steady stream of fluid drains out go to the next step.
IMPORTANT:
The amount of fluid that drains out should be enough so that it is obvious the fluid was overfull and is now draining to the correct level.
NOTE:
The engine MUST BE IDLING the whole time during the fluid level check. If the engine is turned off, the ATF fluid level will be adjusted well
below the proper level.
^ If little or no fluid drains out repeat Step 8 and 9.
Page 157
11. Allow fluid to drain from the overflow tube until it is just a drip.
NOTE:
Check to make sure the fluid temperature is still in specified range (35-45��C 95-113��F).
12. Install a new overflow plug. This completes the ATF level check.
^ Torque the filler plug to 12.4 Nm (1.3 kg-m 9 ft lb).
Refill After Draining / Removing the Pan
1. With the pan and drain plug installed connect the Transmission Fill Pump at the overflow plug hole and then fill the pan with approximately 4
liters (about 4 US quarts) of Nissan Matic S ATF.
2. Perform ATF Level Check.

2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 11-022 Date: 110321

Tires - Mounting Information/Precautions
Classification: WT 11-004
Reference: ITB11-022
Date: March 21, 2011
TIRE MOUNTING INFORMATION
APPLIED VEHICLES: All Infiniti
SERVICE INFORMATION
^ When mounting tires to wheels it is important that the tire bead is seated correctly.
^ A tire bead that is not seated correctly may cause a vehicle vibration.
^ High performance tires and tires with shorter sidewalls (low aspect tires) may require more care to make sure the tire bead is seated correctly.
^ Follow the Tire Mounting Tips in this bulletin.
Tire Mounting Tips:
NOTE:
Page 193
These tips are not intended to be a complete instruction for mounting tires to wheels. Make sure to read and follow the instruction for your specific
tire service equipment.
1. Clean the tire bead with an approved rubber cleaning fluid.
^ Rubber cleaning fluid is a locally sourced common product used in the tire service process.

1. Clean the wheel (flange and bead seat area), see Figure 2. Make sure to clean off all rust and corrosion.


2. Apply an approved tire lubricant to the tire and wheel in the areas shown in Figures 1 and 2.

^ Tire lubricant is a locally sourced common product used in the tire service process.
Tire:
^ Apply lube to the inner bead only, of both beads.
^ Do not apply lube to the flange area (outer bead area)
NOTE:
Too much tire lubricant may allow the tire to slip on the rim while driving. If this occurs, the tire may become un-balanced.
Wheel:
^ Apply lube to the Safety Humps and Bead Sealing area.
^ Do not apply lube to the flange area.
4. Before inflating the tire:
Page 194
^ If there are "match-mount" marks on the tire and rim, align the marks.
^ Make sure the tire is evenly positioned on the lower safety humps.
5. WARNING: Do not exceed the tire manufactures recommended bead seating inflation pressure. Generally this is 40psi.
If the bead does not seat with the appropriate pressure:
a. Break down the tire/rim assembly.
b. Re-apply lubricant as shown in Figures 1 and 2 above.
c. Remount the tire.
6. After inflating the tires inspect the bead area.
^ Make sure bead is seated uniformly (the same) around the entire circumference of the wheel.
Page 195
NOTE:
Many tires have Aligning Rings that will help confirm the bead is uniformly seated.
If uniform; bead is seated correctly.
If not uniform;

1. Break down the tire/rim assembly.


2. Re-apply lubricant as shown in Figures 1 and 2.


3. Remount the tire.


4. After the tire/wheel is balanced, apply an index mark to the tire at the location of the valve stem (see Figure 6).

^ This index mark will allow you to tell if the tire has slipped on the rim (see Figure 7).
Tire to Rim Slippage:
^ Too much tire lubricant may allow the tire to slip on the rim while driving. If this occurs, the tire may become un-balanced.
^ Overtime the tire lubricate will dry, eliminating the lubricant as a cause of tire slippage.
^ Some tire lubricants may require up to 24 hours to completely dry.
^ If slippage occurs, the tire/wheel will need to be re-balanced.
Page 196

k. Turn the ignition switch OFF and wait at least 10 seconds.2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 09-067 Date: 091208

Engine - Reman Engine Start Up Lubrication Information
Classification: EM09-011
Reference: ITB09-067
Date: December 8, 2009
REMANUFACTURED ENGINE LUBRICATION UPON INITIAL START UP
APPLIED VEHICLE:
All Infiniti vehicles having a remanufactured engine installed
SERVICE INFORMATION
During remanufactured engine storage, upper engine lubrication may dissipate/disperse. Camshaft scoring or seizure may occur at initial start up
unless the procedure below is followed.
1. Refer to the MA section of the applicable Electronic Service Manual (ESM) to determine the specified volume of oil required to fill both the
crankcase and filter.

1. Set one (1) quart of oil aside and fill the crankcase with the remaining quantity (one quart should remain unused).


2. Prior to initial engine start up, pour the one (1) remaining quart of oil into the valve cover.

^ It is recommended to quickly squeeze the quart of oil out of the container to "flood" the camshafts and cam bearings.
Page 212
4. Immediately start the engine while the upper end is "flooded" with oil.

2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 09-029A Date: 100514

Cooling System - Long Life Coolant Information
Classification: EM09-002A
Reference: ITB09-029A
Date: May 14, 2010
NEW BLUE NISSAN LONG LIFE ANTIFREEZE/COOLANT
This bulletin has been amended. The Service Information has been updated. Please discard previous versions of this bulletin.
SERVICE INFORMATION
In calendar year 2009, Infiniti began filling some vehicles at the factory with a NEW Nissan Long Life Antifreeze/Coolant (LLC) that is blue in
color.
NOTE: LLC = Long Life Antifreeze/Coolant
The transition to this new Blue LLC continued though MY 2010. Beginning with MY 2011, all Infiniti vehicles are filled at the factory with the Blue
LLC.
^ MY 2009 and 2010: Some vehicles are filled at the factory with Blue LLC.
^ MY 2011: All vehicles are filled at the factory with Blue LLC. Blue LLC is designed to have a service life of 7 years/105,000 miles for the factory
fill, and 5 years/75,000 miles for subsequent replacement fills.
Nissan Blue Super LLC is available through the Nissan Direct Ship Chemical Care Product Program, Website order link via dealer portal or order
direct www.NissanChemicals.com.
Page 239
^ Blue LLC one gallon pre-diluted:
P/N 999MP - LP25500P
> The one gallon containers are pre-diluted with 50% antifreeze and 50% distilled water.
> Do not add additional water when using pre-diluted Blue LLC.
^ Blue LLC one quart concentrate:
P/N 999MP - L255QTP
> The one quart concentrate containers are intended for extreme cold weather application.
> Use the concentrate without mixing (do not add water).
> Add directly to the cooling system in specific amounts as directed on the container label.
Additional Information for using Blue LLC
Blue LLC and Green-colored Nissan LLC (P/N 999MP-AF000P) are compatible with each other:
^ Blue can be mixed/added with Green
^ Green can be mixed/added with Blue
CAUTION:
^ Adding Green LLC to Blue LLC will reduce/shorten the life expectancy of the Blue LLC to that of the Green LLC (4 years / 60,000 miles).
Page 240
^ LLC must always be used with demineralized or distilled water, otherwise the life expectancy of the LLC (Blue or Green) will be degraded and
cooling system damage may occur.

2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 10-029 Date: 100507

Computers/Control - CAN Code, Diagnostic Tips/Guidelines
Classification: EL10-018
Reference: ITB10-029
Date: May 7, 2010
CAN COMMUNICATION CODES - DIAGNOSTIC TIPS & GUIDELINES
APPLIED VEHICLES: All 2005 - 2010 Infiniti vehicles
SERVICE INFORMATION
Related to communication codes U1000, U1001, U1002, U1010:
^ Always diagnose the communication codes first.
^ When a module reports a U1000 code, it is typically operating normally; however, there is a communication error external to that module on the
CAN network.
^ U1000 indicates an error. V-CAN diagram or CAN Diag Support Monitor provides data to determine the location of the error.
Step 1
Complete the CAN diagnosis with CONSULT-III (C-III).
^ Open ASIST first and then open C-III using the Consult Utilities icon. This step will help identify the CAN type on many vehicles using the SIS
function.
^ Ensure the correct CAN type is selected. Selecting the incorrect CAN type will lead to mis-diagnosis.
Step 2
View the V-CAN screen or print all CAN Diag Support Monitors (Shown below).
^ The V-CAN diagram screen is a snap shot only. It must be refreshed after any changes.
Step 3
Read the V-CAN diagram using the key provided OR reference the appropriate Electronic Service Manual (ESM) to analyze the CAN Diag Support
Monitor data. Determine the incident according to the display.
Step 4
If V-CAN diagnosis is not available or inconclusive, refer to the basic CAN diagnostic guidelines shown on pages 5-12. These represent electrical
values of the CAN system measured at the Data Link Connector or connectors at non-termination units.
To properly perform these basic checks:
^ The battery should be disconnected for resistance checks.
^ The ignition should be off.
Tips if a control module is the suspected root cause:
^ Improper module configuration or incorrect part numbers may set CAN DTCs.
^ Low battery voltage may set CAN DTCs.
Page 257
^ Always confirm the power, ground, and CAN resistance at a suspect module before replacing the module. Resistance should be close to 60 ohms
at the module (measured with the battery disconnected). The resistance at terminating modules should be close to 120 ohms. Examples of
terminating modules include IPDM, ECM, or BCM. Reference the appropriate ESM to determine the terminating modules.
DEFINITION OF CAN CODES
Page 258
V-CAN DIAGRAM SCREEN/CAN DIAG SUPPORT MONITOR - STEP 3 ILLUSTRATION
Page 259
Battery Is Possibly Connected
Page 260
Normal Resistance - CAN Harness
Page 261
Normal Resistence - CAN High to Ground
Page 262
Normal Resistence - CAN Low to Ground
Page 263
Open CAN Harness
Page 264
Short - CAN High to CAN Low
Page 265
Normal Voltage - CAN High
Page 266
Normal Voltage - CAN Low

2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 11-049A Date: 110818

Computers/Controls - Reprogramming Utilizing CONSULT(R)
Classification: EC11-022A
Reference: ITB11-049A
Date: August 18, 2011
REPROGRAMMING WITH CONSULT
This bulletin has been amended. The statements below have changed. No other changes have been made. Please discard any previous copies.
APPLIED VEHICLES: All Infiniti vehicles with a reprogrammable ECU
SERVICE INFORMATION
If you have a reprogram that requires the use of CONSULT-II (C-II) and C-II is not available:
^ Refer to the chart below to determine CONSULT applicability.
Page 147
CURRENT REPROGRAMMING APPLICABILITY CHART
Reprogramming C-II Loaner Program
(Available ONLY for reprogramming use)
^ Contact TECH LINE and they will determine if a C-II Loaner is needed. If so they will make arrangements for the loaner to be shipped.
^ Dealerships must return the C-II Loaner immediately after the reprogramming is completed.
^ If the Loaner is not returned within one week of delivery your FOM will be contacted to collect the unit.
Disclaimer

Disclaimer2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 09-062 Date: 091117

Emissions - EVAP Canister Vent Control Valve Replacement
Classification: EC09-026
Reference: ITB09-062
Date: November 17, 2009
VENT CONTROL VALVE REPLACEMENT
APPLIED VEHICLES:
All Infiniti models using Vent Control Valve P/Ns 14935-AM60A / AM60B
SERVICE INFORMATION
When replacing the EVAP canister vent control valve for any reason:
^ Use the one listed in the PARTS INFORMATION section of this bulletin.
^ For vent control valve replacement procedure, refer to the appropriate section of the Electronic Service Manual (ESM) if needed.
^ When installing the new valve, do not add any lube to its o-ring.
^ Make sure to use the "new style" valve listed in PARTS INFORMATION.
PARTS INFORMATION
Page 221
CLAIMS INFORMATION

2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 08-046E Date: 111121

Steering/Suspension - Drift/Steering Wheel Off Center
Classification: ST08-002E
Reference: ITB08-046E
Date: November 21, 2011
DIAGNOSIS OF VEHICLE PULL (DRIFT) AND STEERING WHEEL OFF CENTER
The "Refer to General Procedures" in this bulletin have been amended. Please discard previous versions of these General Procedures.
APPLIED VEHICLES: All Infiniti
SERVICE INFORMATION
Page 112
If a customers reports their "vehicle pulls" or the "steering wheel" is off-center use the Diagnostic Flow Chart above and the other information in this
bulletin to diagnose and correct the issue.
Road Test
Determine if the vehicle has a pull or steering wheel off-center issue that requires repair.
IMPORTANT:
^ If the vehicle has any tire issues such as:
> Tires that are different sizes (except when specified from the factory)
> Significant difference in the amount of wear between any of the tires
> Any other tire irregularity or damage to any tire
Replace the tire(s) or use known good tires from another vehicle for all road tests and diagnostics in this bulletin.
^ Make sure tire pressure is set to the correct specification.
1. Install the following measuring tools on the vehicle:
^ Steering Wheel Offset Gauge
^ Road Crown Gauge
Page 113
Page 114
NOTE:
Refer above for a description of these tools and an explanation of their use.

1. Obtain a watch with a second hand (preferably a stopwatch) to use during the road test.


2. Take the vehicle for a road test and confirm the customers concern.

^ Select a flat road where the vehicle can be driven in a straight line at a preferred speed of 60 mph.
^ During the road test make sure the vehicle is pointing straight. Don't worry about steering wheel position during the road test.
NOTE:
^ If you adjusted the tire pressure or changed the tires before the road test the issue may have been resolved.
^ If there are cross winds strong enough to affect the vehicle straight line movement then diagnosis cannot be performed.

1. Determine the vehicles issue - refer to the definitions of Pull and Steering Wheel Off-center below.


2. When the road test is completed remove the Road Crown Gauge; leave the Steering Wheel Off-Set Gauge in place until the Service Procedure is

complete.
6. Refer to the Flow Chart above.
Page 115
Other Service Information
Customers may report that their vehicle's steering wheel is "off-center" because the steering wheel spokes are tilted to the left or right when the
vehicle continues straight ahead on a straight flat road (see example in Figure 1).
If a vehicle's steering wheel spokes are slightly off-center while driving straight it may be the normal result of road crown. Most roads in the United
States are built with a "crown" to help rain water drain from the road surface. The slope of the road crown varies from place to place.
Vehicles have a natural tendency to drift to the low side of the crown. The greater the slope of the crown the faster the vehicle will drift in that
direction.
Tires and vehicles are designed to counteract the effect of typical road crown but may not fully counteract the effect of a highly crowned road.
Some freeways slope to both the left and right from the center. When driving on a freeway that slopes in both directions a vehicle may exhibit a
small amount of drift to the left when driving in the left lane and a small amount of drift to the right when driving in the right lane.
This bulletin does not address road crown issues because they are not vehicle related, although the customer may incorrectly perceive them to be.
Description/Definition of Steering Wheel "Off-center" Condition
The steering wheel spokes are tilted to the left or right 2 mm or more (see example in Figure 2) when driving straight ahead on a straight flat road.
^ When driving straight on a highly crowned road the steering wheel may be turned (off-center) to counteract the affect of the road crown. When
road testing for an off-center condition the vehicle should be driven on a straight flat road.
^ Although the vehicle does not pull in either direction the customer may perceive that the vehicle pulls because it will respond if he or she tries to
bring the steering wheel back to center. This condition can occur if the tie rod length is uneven (not adjusted correctly) from side to side.
Description/Definition of a Vehicle "Pull" Condition
The vehicle consistently drifts to one side while driving at a constant speed on a straight flat road.
Page 116
^ A vehicle is said to "pull" if it completes a lane change in less than 7 seconds (with no steering correction from the driver) when driving at 60
MPH on a road with less than 2 degrees of road crown slope. All four wheels must pass into the other lane during this time (7 seconds).

2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 10-059 Date: 100910

Antitheft System - NATS Security VBC Logic
Page 280
Classification: EL10-029
Reference: ITB10-059
Date: September 10, 2010
NATS SECURITY - VBC LOGIC
APPLIED VEHICLE: 2009-2011 All Infiniti with NATS/Immobilizer System
SERVICE INFORMATION
All model year 2009 - 2011 Infiniti vehicles equipped with NATS/Immobilizer system have the new VBC (Validate Before Crank) starter relay
logic.
VBC (Validate Before Crank) Logic:
^ The BCM will make sure that a valid (registered) key is being used before engaging the starter relay. If the key is not authenticated the starter will
not operate.
^ If the engine cranks the issue is not related to NATS. Do not replace NATS components (BCM I-Key FOB Reader or RF Receiver). Refer to
ASIST for further diagnostic information as needed.

2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 10-004A Date: 100126

A/T, Interior - A/T Vinyl Shifter Boot Comes Loose
Classification:
BT09-078a
Reference:
ITB10-004a
Date:
January 26, 2010
G35 SEDAN AND G37 SEDAN, COUPE, AND CONVERTIBLE;
A/T SHIFTER VINYL BOOT COMING OFF
This bulletin has been amended. has been corrected.
No other changes have been made.
APPLIED VEHICLES:
2007-2008 G35 Sedan (V36) with A/T only
Page 229
2009-2010 G37 Sedan (V36) with A/T only
2007-2010 G37 Coupe (CV36) with A/T only
2009-2010 G37 Convertible (HV36) with A/T only
IF YOU CONFIRM:
The A/T insert finisher (boot) is separating or has come off the trim ring (see Figure 1).
NOTE:
Selector lever knob removed in Figure 1 for clarity.
ACTION:
Re-secure the boot to the trim ring with a tie strap.
^ Refer to SERVICE PROCEDURE in this bulletin.
NOTE:
Tie straps are considered as "shop supply".
IMPORTANT:
The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE
PROCEDURE as it contains information that is essential to successfully completing this repair.
CLAIMS INFORMATION
Submit a Primary Part (PP) type claim using the claims coding shown.
SERVICE PROCEDURE
1. Remove the console finisher.
^ Refer to the IP section of the Electronic Service Manual (ESM) as needed.
^ Perform repairs in a clean work environment.
Page 230

1. Allow the boot to be in its natural folded position at the top (see Figure 2).


2. Insert the trim ring into the top of the boot (see Figure 3).

^ Align the point of the trim ring with the seam of the boot (see Figure 4).
Page 231

1. Push the trim ring and boot down until it is inside out and then flip the finisher upside down (see Figure 5).


2. Secure the boot to the trim ring by installing the plastic tie strap (shop supply) as shown in Figure 5.

^ Cut off the excess length of the tie strap (see Figure 5).
^ Locate the lock portion of the tie strap at the boot's rear seam (see Figure 5).
^ The tie strap must be no more than 3.6 mm wide and should be about 150 mm long (see Figure 6).
^ When installed properly the tie strap will "seat" the boot into the groove in the trim ring (groove shown in Figure 3).
6. Push the trim ring and boot back through to its normal position (see Figure 7).
^ If necessary twist the trim ring to align its "point" with the seam of the boot (see Figure 4 for alignment).
7. Install the console finisher.
Refer to the IP section of the ESM as needed.
Page 232

This TSB # 12-026B, dated 03/28/2013, has been superceded by TSB # 12-026C, dated 04/18/20132017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 11-046A

Date: 130128
Campaign P1235 - Navigation Software Update For Various Issues
Reference:
ITB11-046a
Date:
January 28, 2013
VOLUNTARY SERVICE CAMPAIGN
CALL WAITING FUNCTION NAVIGATION UPDATE
This bulletin has been amended. Changes have been made throughout to accommodate a new reprogramming disc.
Please discard previous versions of this bulletin.
CAMPAIGN ID # P1235
APPLIED VEHICLES:
2010 G37 Convertible (HV36)
2010 G37 Coupe (CV36)
2010 G37 Sedan (V36)
2011 - QX56 (Z62)
2010 - 2011 FX35150(S51)
2010 - 2011 EX35 (J50)
2011 - 2012M37156(Y51)
2012 M35h Hybrid (Y5IHV)
Check Service Comm to confirm campaign eligibility.
INTRODUCTION
On the Applied Vehicles listed above the navigation mobile phone ipod(R), and voice recognition functions may not be working as intended. To
remedy this potential condition, Infiniti is conducting this voluntary service campaign to update the navigation software at no charge for parts or
labor. In addition, as part of this navigation software update a call waiting function will be added to the hands-free phone system.
IDENTIFICATION NUMBER
Infiniti has assigned identification number P1235 to this campaign. This number must appear on all communications and documentation of any
nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private
parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer's inventory.
REPROGRAMMING SOFTWARE DVDs REQUIRED FOR THIS PROCEDURE
Page 320
^ Discs 1/3 and 2/3 of the set shown in Figure A are used for 2010 models in this campaign.
^ Do not use disc 3/3.
^ This NEW disc (Figure B) is required for all applied models in this campaign.
^ This disc replaces disc 3/3 above.
^ This disc also replaces disc NTB10-125b/ITB10-066b (disc 1/1).
NOTE:
Numbers on these discs do not match this bulletins reference number or the campaign ID #.
^ Each dealer was previously mailed the discs listed above, free of charge, from Clarion.
^ Should you require additional discs due to loss or damage, the discs can be ordered, free of charge, by contacting Clarion at the toll free number
1-800-347-8933. Request a new disc using the information printed on the disc.
CLAIMS INFORMATION
Page 321
Submit a Campaign (CM) line claim using the claims coding shown:
Disclaimer
Service Procedure
For 2011 and 2012 Models refer to 2011 and 2012 Models - Installing the Navigation Update.
2010 Models - Installing the Navigation Update
IMPORTANT:
Before loading the Reprogram Discs make sure to Disable Bluetooth(R) function otherwise the Navigation System may continuously reboot
the next time it is turned on.
NOTE:
This procedure will take about 30 minutes with the ignition ON. Before starting make sure to attach a battery charger to the vehicle battery
set to a low charge rate (trickle charge).
For 2010 models there are three sections:
A. Disable Bluetooth(R) Function
B. Loading the Program
C. Check Bluetooth(R) Setting
A: Disable Bluetooth(R) Function

1. Set the parking brake.


2. Turn the ignition ON and keep the transmission in Park or Neutral.


3. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player).


4. Press the "SETTING" button on the switch panel.

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1. Touch Bluetooth(R).


2. Make sure Bluetooth is OFF.

^ Touching Bluetooth will change the setting ON > OFF or OFF > ON.
^ Bluetooth is OFF when the ON indicator is grayed out.

1. Turn the ignition OFF and wait for 10 seconds.


2. Go to B: Loading the Program.

B: Loading the Program - 2010 Models
NOTE:
For 2011 and 2012 Models refer to 2011 and 2012 Models - Installing the Navigation Update.
1. Turn the ignition ON - keep the transmission in Park or Neutral.
^ The navigation start-up screen should display.
NOTE:
If the navigation start-up screen is not displayed; turn the ignition OFF wait 10 seconds and then turn the ignition ON again.

1. Wait for more than 1 minute.


2. Press the INFO button on the switch panel.


3. Select Navigation Version on the display screen.

Page 323
NOTE:
On some vehicles you will need to select Others to find "Navigation Version".
5. Check "Map Version".
^ If the Map Version is 09.10 MAP No.1 or 09.10 MAP No.1a
a. Continue with Step 6.
^ If the Map Version is any other then above:
a. Insert the new disc NTB12.070 / ITB12.054 (Disc 1/1) into the in-dash CD / DVD player.
The other Discs will not be needed.
b. Skip to step 18.

1. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player).


2. Insert disc ITB10.031 / NTB10.06 (Disc 1/3) into the in-dash CD/DVD player.

IMPORTANT:
Once reprogramming has started:
^ Do not eject a disc while it is loading.
^ Do not change the ignition position until all discs have been loaded.
^ Make sure all 3 discs have been loaded into the CD/DVD player before stopping the procedure.
8. Wait for the program to load (progress bar will display).
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9. When the program has finished loading:
^ Disc will automatically eject, and
^ "Program loading is completed" will display.
10. Carefully remove the disc.

1. The navigation system will automatically restart.


2. . When the message Please insert Disc 2/3 displays insert disc ITB10.031 / NTB10.068 (Disc 2/3).


3. . Touch "DVD update".


4. . Touch "Yes" to begin the map update process.

^ Map update will take about 15 minutes.

1. When "Eject the DVD to let the system reboot" is displayed eject Disc 2/3.


2. . The navigation system will automatically restart.

Page 325

1. When the message "Please insert Disc 3/3" displays insert the new disc NTB12.070 / ITB12.054 (Disc 1/1).


2. . With DVD disc NTBI2.070 / ITBI2.054 (Disc 1/1) inserted one of the following screens will display:

^ If the screen in Figure 13 is displayed this disc is not needed.
>10GRemove/eject the DVD from the CD slot.
> Go to C: Check Bluetooth(R) Setting.
^ If Now preparing loading shown in Figure 14 is displayed reprogramming will begin automatically.
> Follow the on-screen Caution during the reprogram.
19. During the first part of the update process 3 more screens will be displayed along with a percentage of completion (progress) bars:
Page 326
^ Rewriting boot data. (Figure 15)
^ Rewriting program data (Figure 16)
^ Rewriting language data (Figure 17)
IMPORTANT:
Once the reprogramming has started:
^ Do not eject the DVD while it is loading.
^ Do not change the ignition position until the DVD has been loaded.
20. When the first part of the program has finished loading:
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^ Program loading is completed will be displayed (Figure 18).
^ The Re-programming Software DVD will automatically eject.

1. Remove the DVD and continue to the second part of the update - step 22.


2. . After the DVD is removed the screen in Figure 19 ("Please insert disc") may ask to reinstall the same Re-programming Software DVD for a

second time.
^ If not (Navigation System restarts) go to step 25.
^ If so re-insert DVD disc.
> At the top of the screen "Program Loading (2nd)" will be displayed.
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23. "Rewriting boot data" (Figure 20) and "Rewriting program data" (Figure 21) will be displayed.
IMPORTANT:
Once reprogramming has started:
^ Do not eject the DVD while it is loading.
^ Do not change the ignition position until the DVD has been loaded.
24. After the reprogram has completed:
^ "Program loading is completed" will be displayed (Figure 22).
^ The Re-programming Software DVD will automatically eject.
^ The Navigation system will restart. Proceed to step 25.
After Navigation has restarted:
25. To confirm that the Navigation version has been successfully updated load DVD disc NTB12-070 / ITBI2-054 (Disc 1/1) back into the CD slot
again.
One of the following screens will display:
^ If Figure 23 is displayed it indicates that the re-program has been completed.
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> If complete go to step 26.
^ If Figure 24 is displayed the update did not complete. Allow the update to complete:
> Go back to step 18.
> Follow steps 18 through 25 again.

1. Eject the DVD.


2. . Go to C: Check Bluetooth(R) Setting.

C: Check Bluetooth(R) Setting - 2010 Models

1. Press the "Setting" button on the switch panel.


2. Touch "Bluetooth(R)".


3. Make sure Bluetooth is set to the customer's setting (as it was before starting the procedure).

^ Touching Bluetooth will change the setting ON > OFF or OFF > ON.
^ Bluetooth is ON when the ON indicator displays in orange.
^ Bluetooth is OFF when the ON indicator is "grayed out".
4. Turn the ignition OFF. The process is complete.
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2011 and 2012 Models - Installing the Navigation Update
NOTE:
This procedure will take 10 - 15 minutes with the ignition ON. Before starting make sure to attach a battery charger to the vehicle battery set
to a low charge rate (trickle charge).

1. Turn the ignition ON - keep the transmission in Park or Neutral (parking brake ON).


2. Wait for more than 1 minute.


3. Press the INFO button on the switch panel.


4. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player).


5. Load the new disc NTB12-070/ITBI2-054 Re-programming Software DVD into the CD slot of the audio unit.

One of the following screens will display:
^ If the screen in Figure A1 is displayed this disc is not needed.
> Remove/eject the DVD from the CD slot
> Procedure is complete.
^ If Now preparing loading shown in Figure A2 is displayed reprogramming will begin automatically.
> Follow the on-screen Caution during the reprogram.
6. During the first part of the update process 3 more screens will be displayed along with a percentage of completion (progress) bars:
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^ Rewriting boot data. (Figure A3)
^ Rewriting program data (Figure A4)
^ Rewriting language data (Figure A5)
IMPORTANT:
Once the re-programming has started:
^ Do not eject the DVD while it is loading.
^ Do not change the ignition position until the DVD has been loaded.
7. When the first part of the program has finished loading:
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^ "Program loading is completed" will be displayed (Figure A6).
^ The Re-programming Software DVD will automatically eject.

1. Remove the DVD and continue to the second part of the update - step 9.


2. After the DVD is removed the screen in Figure A7 (Please insert disc) may ask to reinstall the same Re-programming Software DVD for a

second time.
^ If not (Navigation System restarts) go to step 12.
^ If so re-insert DVD disc.
> At the top of the screen "Program Loading (2nd)" will be displayed.
10. "Rewriting boot data" and "Rewriting program data" will be displayed once the DVD is reinstalled.
IMPORTANT:
Page 333
Once re-programming has started:
^ Do not eject the DVD while it is loading.
^ Do not change the ignition position until the DVD has been loaded.
11. After the reprogram has completed:
^ Program loading is completed will be display (Figure A10).
^ The Re-programming Software DVD will automatically eject.
^ The Navigation system will restart. Proceed to step 12.
After Navigation has restarted:
12. To confirm that the Navigation version has been successfully updated load DVD disc NTB12-070 / ITB12-054 (Disc 1/1) back into the CD slot
again.
One of the following screens will display:
^ If Figure A11 is displayed it indicates that the re-program has been completed.
> If complete go to step 13.
Page 334
^ If Figure A12 is displayed the update did not complete. Allow the update to complete.
> Go back to step 5.
> Follow steps 5 through 12 again.

1. Eject the DVD.


2. . Turn the ignition OFF. Procedure is complete.

2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 09-050B Date: 111003

Tire Monitor System - Warning Lamp Diagnostic Info.
Classification: WT09-005B
Reference ITB09-050B
Date: October 3, 2011
TIRE PRESSURE MONITORING SYSTEM (TPMS) WARNING LIGHT DIAGNOSTIC PROCEDURE
This bulletin has been amended. Please discard previous versions.
APPLIED VEHICLES:
All Infiniti vehicles with Tire Pressure Monitoring System (TPMS)
IF YOU CONFIRM
Page 143
The TPMS warning light is illuminated (continuously or flashing)
ACTIONS
STEP 1: Turn ignition to "OFF" and then "ON" position (engine not required to be running).
^ If the TPMS warning light is continuously illuminated (not flashing) the TPMS is operating normally and has detected low tire pressure in one of
the tires. Go to STEP 2.
NOTE:
> Normal tire pressure maintenance is not covered under warranty.
> Some 2011 and newer models will display an alert in the Vehicle "CHECK TIRE information display near the speedometer. The alert will
read "Check Tire PRESSURE Pressure" or similar and will accompany the illuminated TPMS light.
^ If the TPMS warning light is flashing for approximately one minute there is a TPMS system malfunction. Do not go to Step 2. Instead check the
DTC and refer to the Service Manual for repair instructions.
STEP 2: Leave the ignition in the "ON" position* (engine is not required to be running) and set the tire pressure to the recommended pressure.
^ Refer below for Important Tire Pressure Information.
* Leaving the ignition in the ON position may allow the TPMS to detect the corrected tire pressure more quickly on 2009 and newer models
(WITHOUT having to drive the vehicle).
Important Tire Pressure Information:
Each vehicle is equipped with a "Tire and Loading Information" placard (see example in Figure 1).
For factory equipped tires follow the recommended code pressure on the placard to set the tire pressure on the vehicle.
Tire pressure can be affected by factors such as tire temperature, outside temperature, time and altitude.
^ Refer to ITB08-015 for additional information about these factors that affect tire pressure including seasonal temperature changes.
When tire pressure is low make sure it is not caused by a leak. If needed repair as necessary.
After tires are inflated to the recommended pressure the vehicle may need to be driven at speeds above 16 mph for the TPMS to turn off the low tire
pressure warning light. DO NOT USE CONSULT TO RESET THE TPMS.
For additional Tire Pressure Information refer to ITB08-015 (Tire Pressure Information).

2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 11-040C Date: 111109

Cell Phone - Bluetooth(R) Sound Quality
Classification: EL11-017C
Reference: ITB11-040C
Date: November 9, 2011
BLUETOOTH(R) PHONE SOUND QUALITY
This bulletin has been amended. The Claims Information section has been updated. Please discard all previous copies of this bulletin.
APPLIED VEHICLES:
2010-2011 G37 Sedan (V36), G37 Coupe (CV36), G37 Convertible (HV36), QX56 (Z62), FX35/50 (S51) With Navigation only
APPLIED VINS/DATES:
2010 All listed under APPLIED VEHICLES
2011 See tables below for APPLIED VIN/DATE information.
IF YOU CONFIRM
The vehicle has NAVI.
And the customer describes the following:
When using the Bluetooth(R) hands free phone system, the person on the other end of the call tells me that I am hard to understand such as:
^ Voice quality is not clear or is garbled
^ Sounds like you are under water
^ Sounds like you are in a tunnel
^ Voice cannot be understood
^ Voice is choppy and cuts out
ACTIONS
If the vehicle is a 2010 model year reprogram the Multi-AV (with NAVI) system.
If the vehicle is a 2011 model year refer to table below for applied VIN and date range.
^ If the vehicle was built before the VIN shown in the table below reprogram the Multi-AV (with NAVI) system.
^ If built on or after the VIN below this bulletin does not apply.
You must follow all of the steps in the Service Procedure to properly reprogram the Multi-AV system.
IMPORTANT:
The purpose of ACTIONS (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire Service
Procedure as it contains information that is essential to successfully completing this repair.
CLAIMS INFORMATION
Page 117
APPLIED VIN/DATE TABLE
Service Procedure
NOTE:
Before starting make sure your ASIST has been freshly synchronized and all CONSULT-III plus upgrades have been installed. The Multi-AV
reprogramming software is delivered to C-III plus via ASIST synchronization.
There are four parts to this procedure:
Part 1: Using C-III plus - record (write down) the Multi AV configuration values and the Multi AV control unit part number.
Part 2: Using the vehicles on-board Systems Diagnostic Menu - perform Multi AV initialization
Part 3: Using C-III plus - reprogram (reconfigure) the Multi AV and confirm the control unit part number has changed.
Part 4: Make sure the Multi AV system is operational by checking rear camera function and audio volume control.
Part 1: Using C-III plus - record (write down) the Multi AV configuration values and the Multi AV control unit part number.

1. Make sure the shift selector is in Park (A/T) or neutral (M/T) and the parking brake is set.


2. Connect the C-III plus VI to the vehicle.

Page 118

1. Turn the ignition ON.


2. Write down customer's radio station presets. (Presets will be lost during this procedure)

NOTE:
You may want to start the engine to keep the battery charged during this procedure.

1. Open/start ASIST on the C-III computer, then select CONSULT III plus.


2. Wait for VI to be detected, and status box(s) to turn "green" (Figure 1).


3. Select from detected VI list (if more than one in the shop) the VI that is being used on current vehicle by highlighting Connection Status box with

correct serial number.

1. Select Diagnosis (One System).


2. Select MULTI AV

Page 119
* IMPORTANT *
10. Confirm ECU PART NUMBER and print or Write down for Warranty Information.
25915- ________

1. Select the Home button when done.


2. . Select Re/programming Configuration

13 Read Precautions then select Next.
Page 120

1. Use Manual Selection (Vehicle Name), then select correct Make, Model and Year.


2. . Push Select.


3. . Confirm correct VIN, Vehicle Name and Model Year.


4. . Select Confirm, or change VIN if incorrect.

a. If VIN needs to be changed, refer to Figure 8, after selecting Change option.
b. Correct the VIN, and then select Confirm.
Page 121

1. After system call completes, select MULTI AV.


2. . Select Read/Write Configuration.

20. Select Before Replace ECU.
Page 122
21. Confirm current configuration and write it down.
^ Configuration can also be printed with Print Screen, or the Screen Capture button.
NOTE:
Do not use Save button at this time.
^ Configurable options will differ between models. Your screen may look different.
22. Select Home button instead.
Part 2: Perform Multi AV initialization using the vehicles on-board Systems Diagnostic Menu.

1. Leave C-III plus ON and the VI connected while performing Multi-AV initialization.


2. . Turn the audio system OFF.

NOTE:
The ignition should still be ON.
25. Put the AV system into System Diagnostic Mode:
a. Press and hold the SETTING button.
b. While holding the SETTING button, turn the volume control knob 40 clicks or more.
^ The volume control knob can be turned either direction.
Page 123
^ When the system goes into the System Diagnostic Menu, the screen in Figure 14 will display.

1. Select Confirmation/Adjustment


2. . Select Initialize Settings

NOTE:
Use the scroll arrow to find Initialize Settings.

1. Select Accessory Number Initialization.


2. . Select Yes

Page 124
30. Select Yes

1. The screen in Figure 19 will display while initializing.


2. . The screen in Figure 20 will display when initializing is complete.


3. . Reboot the Multi AV system as follows:

a. Turn the ignition OFF.
b. Wait 10 Seconds.
c. Turn the ignition ON.
Part 3: Using C-III plus - reprogram (reconfigure) the Multi AV unit and confirm the control unit part number has changed.
Page 125

1. Select Re/programming Configuration


2. . Read Precautions, then select Next.


3. . Select correct Make, Model and Year


4. . Push Select.

Page 126

1. Confirm correct VIN, Vehicle Name and Model Year.


2. . Select Confirm, or change VIN if incorrect.

a. If VIN needs to be changed, refer to Figure 25, after selecting Change option.
b. Correct the VIN, and then select Confirm.
40. After system call completes, select MULTI AV.
Page 127

1. Select Manual Configuration.


2. . Use drop down arrows to select correct Configuration options that were printed in step 21, then select Next.

^ Configurable options will differ between models. Your screen may look different in figures 28 and 29.
43. Confirm correct Configuration then select OK
^ After C-III plus finishes transferring the configuration to MULTI AV, return to Home screen.
44. Start engine and let idle briefly, then clear any codes that may be present and recheck.
Page 128
45. Use steps 8 through 10 and make sure the part number has changed.
^ Compare the part number you wrote down in Step 10 to the one that is now displayed.
^ The part numbers should be different.
46. Close the C-III plus software and disconnect the VI from the vehicle.
Part 4: Make sure the Multi AV system is operational by checking the rear camera function and audio volume control.

1. Start the engine again and put your foot on the brake, then move the shift selector to R (reverse).


2. . Make sure the rear view monitor is working correctly.


3. . Put the shift selector back into Park.

50. Turn the radio ON.
51. Turn the volume knob and make sure the audio volume responds to movement of the knob.
The reprogramming procedure is complete, but you may need to adjust the system for customer preference:
Adjust outgoing call volume to a level that is suitable for the customer's voice as follows:
A. Press the SETTING button on the control panel.
B. Select Volumes & Beeps
Page 129
C. Adjust the Outgoing Call volume to the customer's preference.
^ If extremely loud talker, set to level 1 (-).
^ If moderately loud talker, set to level 2.
^ If normal loud talker, set to level 3.
^ If moderately quiet talker, set to level 4.
^ If quiet talker, set to level 5 (+).
52. Reset all customer's radio stations.

Disclaimer2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 13-006 Date: 130322

Computers/Controls - CAN Communication Diagnostic Flow Chart
Classification: EL13-010
Reference: ITB13-006
Date: March 22, 2013
2005-2013 INFINITI; CAN COMMUNICATION - NETWORK DIAGNOSTIC FLOW CHART
APPLIED VEHICLES: All 2005 - 2013MY Infiniti Vehicles
SERVICE INFORMATION
This TSB is for troubleshooting of CAN Modules with "Diag-On-CAN" Diagnostics. The flow charts below are meant to troubleshoot current CAN
DTCs. The flow charts are intended to diagnose one module at a time; repeat the process as needed for additional control units.
Definition of CAN Codes:
U1000 - missing ECM CAN communications not related to OBD2 system
U1000 - missing CAN communications for all other ECUs
U1001 - missing ECM CAN communications related to OBD2 system
Page 347
U1002 - similar to U1000, but has a tighter timing spec to set the DTC
U1010 - Module has internal Issues
CLAIMS INFORMATION
Helpful Tips:
^ Always diagnose CAN communication codes first, U1000, U1001, U1002, U1010, then network codes, UXXXX, and then all other codes.
^ A quick method to test CAN communications is to operate the vehicles functions such as Hazards, Brakes, Tachometer, PRNDL, Speedometer,
4WD, Difflock, Seat Memory, Power Back Door or High Beams.
^ In a low voltage situation (less than 10V), modules will stop communicating at different voltages.
^ Integrated Power Distribution Module (IPDM) is a smart relay and fuse box. It powers other modules in the same way fuses and relays do.
^ CAN voltages can be checked via CONSULT.
^ Missing "Ignition 2" fuse or other high level fuses can cause CAN Diag Support Monitor to not work.
^ High level fuses such as "Ignition 1", "Ignition 2" and "Elec B" power many modules.
^ Pins/terminals can be bent and still pass visual inspection.
^ When troubleshooting a harness that has multiple inline connections, section off the harness and isolate it one portion at a time. Add a terminating
resistor to the end of the harness in substitution of the terminating modules.
^ If a module has multiple connectors, disconnect one at a time.
NOTE:
120 ohm resistors may be needed to perform diagnostics.
Normal CAN Measurements
Page 348
Main Types of Issues
Page 349
Troubleshooting Flowchart
Flowchart A
Page 350
Flowchart B
Page 351
Flowchart C
Page 352
Harness Incident Type
Disclaimer

Disclaimer2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 09-012E Date: 130404

Emissions - EVAP Leak Diagnosis
Classification:
EC09-002e
Reference:
ITB09-012e
Date:
April 4, 2013
EVAP LEAK DTC DIAGNOSIS
This bulletin has been amended to the APPLIED VEHICLES section. Please discard all previous versions of this bulletin.
APPLIED VEHICLES:
2007 - 2013 Infiniti vehicles
SERVICE INFORMATION
Page 341
Page 342
Page 343
Page 344
If one or more DTCs listed below related to EVAP system leaks is found stored in Self Diagnosis use the REPAIR FLOW CHART. Use the EVAP
system diagram for reference.
^ DTCs: P0442 P0455 and P0456
^ This Service Procedure can be used in addition to the procedure(s) outlined in the applicable Service Manual and other bulletins applicable
to specific EVAP leak DTCs when necessary.
^ If a Smoke (Leak Detection) Machine is available and preferred the REPAIR FLOW CHART can still be used. This tool would be used in
place of watching for pressure drop and spraying with soapy water. Refer to the Machine's Operator's Manual for proper use.
CAUTION:
Use Essential Tool J-42909 (sent out to dealers September 1997) or equivalent to pressurize the EVAP system. Do not pressurize over
the amount specified in the applicable Service Manual. Do NOT use shop air pressure.
IMPORTANT NOTE:
If an EVAP system DTC(s) not related to EVAP leaks is/are found stored in Self Diagnosis this bulletin does not apply. Refer to ASIST
and the appropriate Service Manual for diagnostic procedure(s) as needed.
Page 345
Page 346
CLAIMS INFORMATION

Disclaimer2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 13-012 Date: 130403

Keyless Entry - Door Handle Lock/Unlock Button Inop.
Classification:
EL13-012
Reference:
ITB13-012
Date:
April 3, 2013
INFINITI; LOCK/UNLOCK REQUEST BUTTON ON OUTSIDE DOOR HANDLE DOES NOT RESPOND
APPLIED VEHICLES:
Infiniti vehicles
With user configurable "Intelligent Key Lock/Unlock on outside door handle"
SERVICE INFORMATION
The "Lock / Unlock request buttons" that are located on the outside door handles of vehicles with Intelligent Key can be disabled (or enabled)
Page 357
through either the "Comfort & Conv." settings of the Audio/Visual/Navigation system or through the "Combination Meter settings" depending on the
vehicle model year and trim level.
IMPORTANT:
^ See the owner's manual for model and year specific user configurable options.
^ Not all vehicles that have Intelligent Key or lock/unlock request buttons located on the outside door handles have a user configurable
option to allow this feature to be enabled or disabled.
If the lock/unlock request buttons do not operate but the intention is for this feature to be active:
^ Confirm that "Intelligent Key Lock / Unlock" (Audio/Visual/Navigation system) or "I-Key Door Lock" (Combination Meter) has been
enabled and is "ON" in the Comfort & Conv. Settings or Combination Meter vehicle settings as applicable.
^ See figures 1, 2, 3 and 4 for examples.
NOTE:
In some instances this feature may be unintentionally disabled. Please verify the status of this feature before any further diagnostic is
performed.
User configurable lock/unlock request buttons through Audio/Visual/Navigation system
Figures 1 and 2 are examples of a vehicle with user configurable settings found in the Audio/Visual/Navigation system and are for reference only.
To access Intelligent Key Lock / Unlock through applicable Audio/Visual/Navigation systems:
(See the owners manual for model and year specific user configurable options)
^ Select: Settings / Comfort & Conv., and then confirm that Intelligent Key Lock / Unlock is "ON".
^ If it is not ON and it is the intent to enable this feature change this setting from "OFF" to "ON" and then BACK out of Settings.
^ Confirm that the Lock/Unlock request buttons are now functioning.
^ If this feature is already enabled or after being enabled the Lock/Unlock request buttons will not respond further diagnostic may be
necessary.
> Refer to the appropriate diagnostic section of the Electronic Service Manual for further diagnostics.
User configurable lock/unlock request buttons through Combination Meter
Page 358
Figures 3 and 4 are examples of a vehicle with user configurable settings found in the Combination Meter system and are for reference only
To access Intelligent Key Lock / Unlock through applicable Combination Meter systems:
(See the owners manual for model and year specific user configurable options)
^ Select "Settings" with "Page up" button for Vehicle Information Display on steering wheel and then select ENTER (Figure 5)
^ Once in Settings Scroll to "Vehicle Settings" with up/down toggle on steering wheel and then select ENTER again
^ Scroll through Vehicle Settings until "I-Key Door Lock" is highlighted and confirm that it is "ON".
^ If it is not ON and it is the intent to enable this feature change this setting from "OFF" to "ON" and then BACK out of Settings.
^ Confirm that the Lock/Unlock request buttons are now are now functioning.
^ If this feature is already enabled or after being enabled the lock/unlock request buttons will not respond further diagnostic may be necessary.
> Refer to the appropriate diagnostic section of the Electronic Service Manual for further diagnostics.

2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 12-054A Date: 130305

Audio, Navigation System - Various Issues
Classification: EL12-061A
Reference: ITB12-054A
Date: March 5, 2013
Page 335
2010 - 2013; NAVIGATION SYSTEM REBOOTS OR AUDIO CONTROLS WILL NOT RESPOND
This bulletin is being amended to update the Applied Vehicles information. Please discard previous versions of this bulletin.
APPLIED VEHICLES
IF YOU CONFIRM
One or more of the following is occurring on an Applied Vehicle from "Applied Vehicles" above.
^ Specific addresses cannot be entered.
^ System reboots when:
> On long trips with a destination set
> Within a few minutes of starting the vehicle
> A destination is set or during the process of setting
^ The logo appears after the system shuts off
^ Predictive lines are not present on M models only.
^ System locks up with many functions operating at one time (USB, Bluetooth, MP3, vehicle in reverse/camera operating, etc.).
^ POIs are missing (Application disc of new "map update" was not installed).
^ Popping noise from the vehicles speakers when ignition is turned on after entering the vehicle, if the customer was on a Bluetooth
Handsfree call that connected to the vehicle mid call.
NOTE:
Page 336
Do not install this software update for Bluetooth Sound Quality concerns. Refer to bulletins ITB09-035, ITB11-040, ITB12-062 or
ITB12-063 to resolve.
^ Incoming call cannot be heard or received when using iPhone 5.
ACTION
^ Follow the Service Procedure to load the Re-programming Software DVD referenced in the Parts Information section below.
NOTE:
iPhone 5 "Incoming call cannot be heard or received" can also be resolved independently with the latest Apple iOS (phone operating system) update.
Please have customer update their iPhone: Settings>General>Software Updates.
PARTS INFORMATION
CLAIMS INFORMATION
SERVICE PROCEDURE
NOTE:
This procedure will take 10-20 minutes with the ignition ON and will require the DVD to be inserted twice to complete the update.
^ Before starting the procedure, make sure to attach a battery charger to the vehicle battery and set it to a low charge rate (trickle
charge).

1. Set the parking brake.


2. Turn the ignition ON and keep the transmission in Park or Neutral.

^ The Navigation start-up screen should display.
^ If the Navigation start-up screen is not displayed: turn the ignition OFF, wait 10 seconds, and then turn the ignition ON again.

1. Wait more than 1 minute.


2. Turn the Bluetooth OFF.


3. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player).


4. Load "NTB12-070/ITB12-054 Re-programming Software" DVD into CD slot of the audio unit.

Page 337
^ If the screen in Figure 1 is displayed, this update has already been performed and this bulletin does not apply.
> Turn the Bluetooth back ON and remove the DVD from the CD slot.
^ If "Now preparing loading" shown in Figure 2 is displayed, follow the on screen Caution while the Navigation is updated.
7. During the first part of the update process 3 more screens will be displayed along with a percentage of completion (progress) bars:
^ Rewriting boot data (Figure 3)
^ Rewriting program data (Figure 4)
Page 338
^ Rewriting language data (Figure 5)
IMPORTANT:
Once the re-programming has started:
^ Do not eject the DVD while it is loading.
^ Do not change the ignition position until the DVD has been loaded.
8. When the first part of the program has finished loading:
^ "Program loading is completed" will be display (Figure 6).
^ The Re-programming Software DVD will automatically eject.
9. Remove the DVD and continue to the second part of the update in step 10.
10. After the DVD is removed, the screen in Figure 7 "Please insert disc" may ask to reinstall the same Re-programming Software DVD for a
second time.
^ If not, the re-programming is complete. Proceed to step 13.
^ If so, re-insert DVD disc.
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> At the top of the screen "Program Loading (2nd)" will be displayed.
11. "Rewriting boot data" and "Rewriting program data" will be displayed once the DVD is reinstalled.
IMPORTANT:
Once re-programming has started:
^ Do not eject the DVD while it is loading.
^ Do not change the ignition position until the DVD has been loaded.
12. After the reprogram has completed:
^ "Program loading is completed" will be display (Figure 10).
^ The Re-programming Software DVD will automatically eject.
^ The Navigation system will restart.
^ Proceed to step 13.
After Navigation has restarted:
13. To confirm that the Navigation version has been successfully updated, load the DVD into the CD slot for a third time.
^ If Figure 1 is displayed it indicates that the re-program has been completed.
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> If complete go to step 14.
^ If Figure 2 is displayed, allow the update to complete (steps 7-12) and follow the on screen instructions, then perform step 13 to confirm
the re-program has completed.

1. Eject DVD.


2. . Turn the Bluetooth back on.


3. . The procedure is complete. Turn the ignition OFF.

2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 11-055 Date: 111003

Power Locks - Auto Lock/Unlock Function Information
Classification: EL11-036
Reference: ITB11-055
Date: October 3, 2011
AUTO LOCK/UNLOCK FUNCTION
APPLIED VEHICLES: All 2010-2012 Infiniti vehicles equipped with power door locks
SERVICE INFORMATION:
For testing purposes, both the auto-lock function and the auto-unlock function can be disabled or enabled independently of each other. Vehicles are
shipped from the factory with both features enabled.
The following information will confirm normal auto-lock and auto-unlock function and provide direction on how to temporarily disable and then
re-enable both of these features.
NOTE: Some models may have additional functions that can only be changed with CONSULT. This bulletin only covers those features that can be
changed without CONSULT.
FUNCTION DESCRIPTION:
> Auto-lock with speed: All doors lock automatically when the vehicle speed reaches 15 mph. (24 km/h)
> Auto-unlock: All doors unlock automatically when the ignition is placed in the OFF position (models with Intelligent Key system) or when the
key is removed from the ignition switch (models without Intelligent Key system).
If there is a concern about how either of these functions operates:

1. Make sure that power locks work properly (confirm by pressing power lock and unlock switches)


2. See the procedures below to test the Auto-lock/unlock modes independently. Modes can also be tested with CONSULT. Refer to the appropriate

section of the Electronic Service Manual (ESM) for additional information.
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IMPORTANT: After testing or service, both auto-lock and auto-unlock features must be re-enabled before a vehicle is returned to the customer.
MODE CHANGE TEST PROCEDURE:
To change the AUTO-UNLOCK mode for testing purposes, perform the following procedure:
a. First, close all doors.
b. Then place the ignition switch in the ON position,
c. And do the following within 20 seconds of performing Step b:
> To change AUTO-UNLOCK settings, push and hold the power door lock switch to the unlock position for more than 5 seconds.
> The hazard warning lights will flash when the mode change is confirmed.
d. Turn the ignition switch OFF, and then back ON again.
To change the AUTO-LOCK mode for testing purposes, perform the following procedure:
a. First, close all doors.
b. Then place the ignition switch in the ON position,
c. And do the following within 20 seconds of performing Step b:
> To change AUTO-LOCK settings, push and hold the power door lock switch to the lock position for more than 5 seconds.
> The hazard warning lights will flash when the mode change is confirmed.
d. Turn the ignition switch OFF, and then back ON again.
NOTE:
^ When the auto-lock or auto-unlock function is disabled, the hazard warning lights will flash once. When the auto-lock or auto-unlock function
is enabled, the hazard warning lights will flash twice.
^ Only one mode change (auto-lock OR auto-unlock) per ignition cycle is allowed.
If the function does not perform as described here, refer to the appropriate ESM for further information.