Audio, Navigation System - Various Issues
Classification: EL12-061A
Reference: ITB12-054A
Date: March 5, 2013
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2010 - 2013; NAVIGATION SYSTEM REBOOTS OR AUDIO CONTROLS WILL NOT RESPOND
This bulletin is being amended to update the Applied Vehicles information. Please discard previous versions of this bulletin.
APPLIED VEHICLES
IF YOU CONFIRM
One or more of the following is occurring on an Applied Vehicle from "Applied Vehicles" above.
^ Specific addresses cannot be entered.
^ System reboots when:
> On long trips with a destination set
> Within a few minutes of starting the vehicle
> A destination is set or during the process of setting
^ The logo appears after the system shuts off
^ Predictive lines are not present on M models only.
^ System locks up with many functions operating at one time (USB, Bluetooth, MP3, vehicle in reverse/camera operating, etc.).
^ POIs are missing (Application disc of new "map update" was not installed).
^ Popping noise from the vehicles speakers when ignition is turned on after entering the vehicle, if the customer was on a Bluetooth
Handsfree call that connected to the vehicle mid call.
NOTE:
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Do not install this software update for Bluetooth Sound Quality concerns. Refer to bulletins ITB09-035, ITB11-040, ITB12-062 or
ITB12-063 to resolve.
^ Incoming call cannot be heard or received when using iPhone 5.
ACTION
^ Follow the Service Procedure to load the Re-programming Software DVD referenced in the Parts Information section below.
NOTE:
iPhone 5 "Incoming call cannot be heard or received" can also be resolved independently with the latest Apple iOS (phone operating system) update.
Please have customer update their iPhone: Settings>General>Software Updates.
PARTS INFORMATION
CLAIMS INFORMATION
SERVICE PROCEDURE
NOTE:
This procedure will take 10-20 minutes with the ignition ON and will require the DVD to be inserted twice to complete the update.
^ Before starting the procedure, make sure to attach a battery charger to the vehicle battery and set it to a low charge rate (trickle
charge).
- Set the parking brake.
- Turn the ignition ON and keep the transmission in Park or Neutral.
^ The Navigation start-up screen should display.
^ If the Navigation start-up screen is not displayed: turn the ignition OFF, wait 10 seconds, and then turn the ignition ON again.
- Wait more than 1 minute.
- Turn the Bluetooth OFF.
- Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player).
- Load "NTB12-070/ITB12-054 Re-programming Software" DVD into CD slot of the audio unit.
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^ If the screen in Figure 1 is displayed, this update has already been performed and this bulletin does not apply.
> Turn the Bluetooth back ON and remove the DVD from the CD slot.
^ If "Now preparing loading" shown in Figure 2 is displayed, follow the on screen Caution while the Navigation is updated.
7. During the first part of the update process 3 more screens will be displayed along with a percentage of completion (progress) bars:
^ Rewriting boot data (Figure 3)
^ Rewriting program data (Figure 4)
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^ Rewriting language data (Figure 5)
IMPORTANT:
Once the re-programming has started:
^ Do not eject the DVD while it is loading.
^ Do not change the ignition position until the DVD has been loaded.
8. When the first part of the program has finished loading:
^ "Program loading is completed" will be display (Figure 6).
^ The Re-programming Software DVD will automatically eject.
9. Remove the DVD and continue to the second part of the update in step 10.
10. After the DVD is removed, the screen in Figure 7 "Please insert disc" may ask to reinstall the same Re-programming Software DVD for a
second time.
^ If not, the re-programming is complete. Proceed to step 13.
^ If so, re-insert DVD disc.
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> At the top of the screen "Program Loading (2nd)" will be displayed.
11. "Rewriting boot data" and "Rewriting program data" will be displayed once the DVD is reinstalled.
IMPORTANT:
Once re-programming has started:
^ Do not eject the DVD while it is loading.
^ Do not change the ignition position until the DVD has been loaded.
12. After the reprogram has completed:
^ "Program loading is completed" will be display (Figure 10).
^ The Re-programming Software DVD will automatically eject.
^ The Navigation system will restart.
^ Proceed to step 13.
After Navigation has restarted:
13. To confirm that the Navigation version has been successfully updated, load the DVD into the CD slot for a third time.
^ If Figure 1 is displayed it indicates that the re-program has been completed.
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> If complete go to step 14.
^ If Figure 2 is displayed, allow the update to complete (steps 7-12) and follow the on screen instructions, then perform step 13 to confirm
the re-program has completed.
- Eject DVD.
- . Turn the Bluetooth back on.
- . The procedure is complete. Turn the ignition OFF.
