2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 11-066D Date: 121031
Navi/Audio/Visual System - Diagnosis And Ordering
Classification: EL11-044D
Reference: ITB11-066D
Date: October 31, 2012
Page 34
PREMIUM NAVI/AUDIO VISUAL CONTROL UNIT DIAGNOSIS AND ORDERING
This bulletin has been amended by adding to the APPLIED VEHICLES list, and the procedure to obtain the A/V unit part number. Please discard all
previous versions of this bulletin.
APPLIED VEHICLES:2010-2013 G Sedan/Coupe/Convertible (V36)
2011-2013 M37/56/Hybrid (Y51/HY51)
2010-2013 FX35/50 (S51)
2011-2013 QX56 (Z62)
2010-2013 EX (J50)
2013 JX35 (L50)
SERVICE INFORMATION
To improve customer satisfaction by providing the correct repair on the first visit, Nissan has revised the procedure for ordering an "exchange" or
"new" Audio Visual (A/V) Control Unit for vehicles with the premium navigation systems only (see PROCEDURE).
^ To ensure a proper diagnosis and repair, the technician will need to call TECH LINE to confirm (or assist with) their diagnosis and the proper
repair prior to ordering the unit.
^ Clarion will require a confirmation from TECH LINE prior to shipping the exchange unit orders.
^ For the premium navigation system only.
^ Parts will be put on parts restriction and will need to be cleared prior to the order shipping.
^ The warranty claims call center will verify that TECH LINE has recommended replacement as part of the approval process in the event that a new
unit is required.
> TECH LINE has the support of engineering and Clarion in diagnosis if required.
NOTE:
All other A/V units will be ordered and shipped through the normal process.
> As usual, most units ordered should be an exchange unit versus a new unit.
This requirement of calling TECH LINE for confirmation to replace an A/V unit will be monitored to ensure the most effective and accurate method
of repair. Future changes or adjustments may be made to this process to increase repair timeliness and/or customer satisfaction.
A NEW UNIT IS REQUIRED ONLY IF:
^ The vehicle has not yet been sold.
^ The customer requests a new unit on a Non-warranty repair.
^ The exchange unit is not available.
^ Insurance claim replacement.
NOTE:
Nissan would also recommend that this procedure is used for non warranty repairs to ensure that a proper diagnosis and repair are performed.
Procedure
PROCEDURE
a. Verify and duplicate the customers concern if possible. If duplication is not possible, please gather as much information about the incident as
possible from the service advisor/writer or customer.
b. Check for any connected devices (phone, iPod, MP3 player, etc.) or determine if a connected device is present during the concern. Please
gather model and software version information if possible.
c. Perform ITB09-035 for any Bluetooth concerns and ITB11-059 for any iPod / iPhone music play through USB concerns.
d. After gathering preliminary information of the concern, please call TECH LINE. After a diagnosis of the concern has been performed, and the
technician and TECH LINE agree that the unit should be replaced, the dealer can order the part.
Page 35
e. TECH LINE will confirm with Clarion that the diagnosis has occurred.
f. After the order is confirmed with Clarion, an order/shipping confirmation fax will be sent to the dealer.
g. Before an order is placed, the technician/dealer will need to provide TECH LINE with the following information from the incident unit:
Obtain A/V Unit Part Number (Optional)
Obtain A/V Unit Part Number (OPTIONAL)
1. Make sure the shift selector is in Park (A/T) or Neutral (M/T), and the parking brake is set.
2. Connect the plus VI to the vehicle.
3. Turn the ignition ON.
NOTE:
You may want to start the engine to keep the battery charged during this procedure.
4. Write down customers radio station presets (presets will be lost during this procedure).
5. Open/start ASIST on the CONSULT PC, and then select CONSULT III plus.
6. Wait for the plus VI to be detected, and the status box(es) to turn "green".
Page 36
7. Select the plus VI with the correct serial number being used (if more than one in the shop) by highlighting it in the Connection Status box.
8. Select Re/programming Configuration.
9. Use arrows (if needed) to view and read all Cautions.
10. Check the box confirming the precautions have been read.
11. Select Next.
12. Select the Automatic Selection (VIN) tab.
Page 37
13. Select Confirm.
^ Wait while system call completes.
14. Select Confirm.
15. Select Multi A/V.
Page 38
16. Select Read / Write Configuration.
17. Select Before Replace ECU.
18. Select Save.
Page 39
^ The software P/N is shown in Figure 10. Ignore it.
19. Select End
NOTE:
Leave C-III plus running and the plus VI connected.
20. Turn OFF the audio system.
21. Put the A/V system into System Diagnostic Mode as follows:
a. Press and hold the SETTING button.
b. While holding the SETTING button, turn the volume control knob 40 clicks or more.
^ The volume control knob can be turned either direction.
^ When the system goes into the System Diagnostic Menu, the screen in Figure 12 will display.
22. Select Confirmation/Adjustment.
Page 40
23. Select Delete Unit Connection Log.
24. Select Yes.
25. Select Initialize Settings.
26. Select Accessory Number Initialization.
Page 41
27. Select Yes.
28. Wait while the system "initializes".
^ The screen in Figure 18 will display while "initializing".
^ The screen in Figure 19 will display when "initialization" is complete.
29. Once "initialization" is complete, reboot the Multi A/V system as follows:
a. Turn OFF the ignition.
b. Wait 10 seconds.
c. Turn ON the ignition.
Page 42
30. Select Diagnosis (One System).
31. Select MULTI AV.
32. Select the ECU identification tab.
33. Print or write down the ECU PART NUMBER for ordering and warranty information:
25915-_ _ _ _ _
34. Select Home.
The A/V unit can now be ordered with this part number. The current A/V unit can now be configured for use until it is replaced.
Configure the Multi AV System
Page 43
Configure the Multi AV System
1. After selecting Home, the screen in Figure 23 will appear.
2. Select Re/programming Configuration.
3. Read the Precautions.
^ When finished, touch the Confirmed instructions box to insert a check mark, and then select Next.
4. Select Automatic Selection (VIN).
Page 44
5. Confirm the correct Model Name and Model Year are displayed.
^ When finished, select Confirm.
6. Select Confirm.
7. Select After Replace ECU.
Page 45
8. Select OK.
9. After selecting OK, the screen in Figure 30 appears.
10. Select End.
^ Configuration is now complete.
Close C-III plus, remove the plus VI, and then go to "Confirm Multi A/V System is Operational."
Confirm Multi A/V System Is Operational
Confirm Multi A/V System Is Operational
1. Put your foot on the brake, and then turn the engine OFF (if running).
2. Start the engine, and then move the shift selector to R (Reverse).
3. If equipped, make sure the rear view monitor is working correctly.
4. Put the shift selector back into P (Park).
5. Turn ON the radio.
6. Turn the volume knob and make sure the audio volume responds to movement of the knob.
7. Reset the radio station presets.
