2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 11-040C Date: 111109
Cell Phone - Bluetooth(R) Sound Quality
Classification: EL11-017C
Reference: ITB11-040C
Date: November 9, 2011
BLUETOOTH(R) PHONE SOUND QUALITY
This bulletin has been amended. The Claims Information section has been updated. Please discard all previous copies of this bulletin.
APPLIED VEHICLES:
2010-2011 G37 Sedan (V36), G37 Coupe (CV36), G37 Convertible (HV36), QX56 (Z62), FX35/50 (S51) With Navigation only
APPLIED VINS/DATES:
2010 All listed under APPLIED VEHICLES
2011 See tables below for APPLIED VIN/DATE information.
IF YOU CONFIRM
The vehicle has NAVI.
And the customer describes the following:
When using the Bluetooth(R) hands free phone system, the person on the other end of the call tells me that I am hard to understand such as:
^ Voice quality is not clear or is garbled
^ Sounds like you are under water
^ Sounds like you are in a tunnel
^ Voice cannot be understood
^ Voice is choppy and cuts out
ACTIONS
If the vehicle is a 2010 model year reprogram the Multi-AV (with NAVI) system.
If the vehicle is a 2011 model year refer to table below for applied VIN and date range.
^ If the vehicle was built before the VIN shown in the table below reprogram the Multi-AV (with NAVI) system.
^ If built on or after the VIN below this bulletin does not apply.
You must follow all of the steps in the Service Procedure to properly reprogram the Multi-AV system.
IMPORTANT:
The purpose of ACTIONS (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire Service
Procedure as it contains information that is essential to successfully completing this repair.
CLAIMS INFORMATION
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APPLIED VIN/DATE TABLE
Service Procedure
NOTE:
Before starting make sure your ASIST has been freshly synchronized and all CONSULT-III plus upgrades have been installed. The Multi-AV
reprogramming software is delivered to C-III plus via ASIST synchronization.
There are four parts to this procedure:
Part 1: Using C-III plus - record (write down) the Multi AV configuration values and the Multi AV control unit part number.
Part 2: Using the vehicles on-board Systems Diagnostic Menu - perform Multi AV initialization
Part 3: Using C-III plus - reprogram (reconfigure) the Multi AV and confirm the control unit part number has changed.
Part 4: Make sure the Multi AV system is operational by checking rear camera function and audio volume control.
Part 1: Using C-III plus - record (write down) the Multi AV configuration values and the Multi AV control unit part number.
1. Make sure the shift selector is in Park (A/T) or neutral (M/T) and the parking brake is set.
2. Connect the C-III plus VI to the vehicle.
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3. Turn the ignition ON.
4. Write down customer's radio station presets. (Presets will be lost during this procedure)
NOTE:
You may want to start the engine to keep the battery charged during this procedure.
5. Open/start ASIST on the C-III computer, then select CONSULT III plus.
6. Wait for VI to be detected, and status box(s) to turn "green" (Figure 1).
7. Select from detected VI list (if more than one in the shop) the VI that is being used on current vehicle by highlighting Connection Status box with
correct serial number.
8. Select Diagnosis (One System).
9. Select MULTI AV
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* IMPORTANT *
10. Confirm ECU PART NUMBER and print or Write down for Warranty Information.
25915- ________
11. Select the Home button when done.
12. Select Re/programming Configuration
13 Read Precautions then select Next.
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14. Use Manual Selection (Vehicle Name), then select correct Make, Model and Year.
15. Push Select.
16. Confirm correct VIN, Vehicle Name and Model Year.
17. Select Confirm, or change VIN if incorrect.
a. If VIN needs to be changed, refer to Figure 8, after selecting Change option.
b. Correct the VIN, and then select Confirm.
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18. After system call completes, select MULTI AV.
19. Select Read/Write Configuration.
20. Select Before Replace ECU.
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21. Confirm current configuration and write it down.
^ Configuration can also be printed with Print Screen, or the Screen Capture button.
NOTE:
Do not use Save button at this time.
^ Configurable options will differ between models. Your screen may look different.
22. Select Home button instead.
Part 2: Perform Multi AV initialization using the vehicles on-board Systems Diagnostic Menu.
23. Leave C-III plus ON and the VI connected while performing Multi-AV initialization.
24. Turn the audio system OFF.
NOTE:
The ignition should still be ON.
25. Put the AV system into System Diagnostic Mode:
a. Press and hold the SETTING button.
b. While holding the SETTING button, turn the volume control knob 40 clicks or more.
^ The volume control knob can be turned either direction.
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^ When the system goes into the System Diagnostic Menu, the screen in Figure 14 will display.
26. Select Confirmation/Adjustment
27. Select Initialize Settings
NOTE:
Use the scroll arrow to find Initialize Settings.
28. Select Accessory Number Initialization.
29. Select Yes
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30. Select Yes
31. The screen in Figure 19 will display while initializing.
32. The screen in Figure 20 will display when initializing is complete.
33. Reboot the Multi AV system as follows:
a. Turn the ignition OFF.
b. Wait 10 Seconds.
c. Turn the ignition ON.
Part 3: Using C-III plus - reprogram (reconfigure) the Multi AV unit and confirm the control unit part number has changed.
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34. Select Re/programming Configuration
35. Read Precautions, then select Next.
36. Select correct Make, Model and Year
37. Push Select.
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38. Confirm correct VIN, Vehicle Name and Model Year.
39. Select Confirm, or change VIN if incorrect.
a. If VIN needs to be changed, refer to Figure 25, after selecting Change option.
b. Correct the VIN, and then select Confirm.
40. After system call completes, select MULTI AV.
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41. Select Manual Configuration.
42. Use drop down arrows to select correct Configuration options that were printed in step 21, then select Next.
^ Configurable options will differ between models. Your screen may look different in figures 28 and 29.
43. Confirm correct Configuration then select OK
^ After C-III plus finishes transferring the configuration to MULTI AV, return to Home screen.
44. Start engine and let idle briefly, then clear any codes that may be present and recheck.
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45. Use steps 8 through 10 and make sure the part number has changed.
^ Compare the part number you wrote down in Step 10 to the one that is now displayed.
^ The part numbers should be different.
46. Close the C-III plus software and disconnect the VI from the vehicle.
Part 4: Make sure the Multi AV system is operational by checking the rear camera function and audio volume control.
47. Start the engine again and put your foot on the brake, then move the shift selector to R (reverse).
48. Make sure the rear view monitor is working correctly.
49. Put the shift selector back into Park.
50. Turn the radio ON.
51. Turn the volume knob and make sure the audio volume responds to movement of the knob.
The reprogramming procedure is complete, but you may need to adjust the system for customer preference:
Adjust outgoing call volume to a level that is suitable for the customer's voice as follows:
A. Press the SETTING button on the control panel.
B. Select Volumes & Beeps
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C. Adjust the Outgoing Call volume to the customer's preference.
^ If extremely loud talker, set to level 1 (-).
^ If moderately loud talker, set to level 2.
^ If normal loud talker, set to level 3.
^ If moderately quiet talker, set to level 4.
^ If quiet talker, set to level 5 (+).
52. Reset all customer's radio stations.
