2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 12-012 Date: 120316

Navigation System - Screen Goes Blank
Classification: EL12-011
Reference: ITB12-012
Date: March 16, 2012
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2010-2012 INFINITI
VEHICLES EQUIPPED WITH NAVIGATION SYSTEM; SCREEN GOES BLANK
APPLIED VEHICLES:2010-2012 G37 Sedan/Coupe/Convertible (V36/CV36/HV36)
2010-2012 EX35 (J50)
2010-2012 FX (S51)
2011-2012 M (Y51)
2012 M Hybrid (HY51)
2011-2012 Q56 (Z62)
APPLIED VINs AND DATES above.
IF YOU CONFIRM:
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The customer states the navigation display turns off, goes completely blank, or "blacks out" in DRIVE and REVERSE intermittently
And
All functions of the audio system and heater/defroster/air conditioning work normally.
^ For example, music continues to play and fan speed or fan mode can still be adjusted.
NOTE:
If the incident occurs only in REVERSE, further diagnosis may be required.
ACTION:
Replace the AV display unit (also referred to as monitor or screen).
^ It is not necessary to contact TECH LINE before ordering this part for this incident.
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^ Refer above for part description.
^ For removal and installation procedure, refer to the appropriate Electronic Service Manual (ESM).
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
Refer to the online Warranty Flat Rate manual for the appropriate operation code.