2017 Infiniti G37 Sedan V6-3.7L Diagnostic and Repair Information # 10-031A Date: 110323
Campaign P0336 - Navigation Software Updates
Reference: ITB10-031A
Date: March 23, 2011
VOLUNTARY SERVICE CAMPAIGN
INFINITI NAVIGATION SOFTWARE UPDATE
This bulletin has been amended. Reference to ITB10-066 updates are shown in images and also indicated with "Update". Please discard previous
version of this bulletin.
CAMPAIGN ID#: P0336
APPLIED VEHICLES:
2010 G37 (V36, CV36, and HV36) Sedan, Coupe and Convertible
2010 FX35/50 (S51)
2010 EX (J50)
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2011 M37/56 (Y51)
Check Service COMM to confirm campaign eligibility.
INTRODUCTION
On the Applied Vehicles listed above the navigation mobile phone and iPod(R) functions may not be working as intended. To remedy this potential
condition Infiniti is conducting this voluntary service campaign to update the navigation software at no charge for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number P0336 to this campaign. This number must appear on all communications and documentation of any
nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private
parties vehicles presented by transient (tourists) owners and vehicles in a dealer's inventory.
REPROGRAMMING SOFTWARE DVDs (3 disc set). REQUIRED FOR THIS PROCEDURE
^ Each dealer has been mailed one disc set free of charge from Clarion.
^ Should you require additional DVDs due to loss or damage the DVDs can be ordered free of charge by contacting Clarion. You should request
reference number DVD ITB10-031.
SERVICE PROCEDURE
Update
IMPORTANT:
Before loading the Reprogram Discs make sure to Disable Bluetooth(R) function otherwise the Navigation System may continuously reboot the next
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time it is turned on.
NOTE:
This procedure will take about 30 minutes with the ignition ON. Before starting make sure to attach a battery charger to the vehicle battery set to a
low charge rate (trickle charge).
This SERVICE PROCEDURE contains three sections:
A. Disable Bluetooth(R) function
B. Loading the Program
C. Check Bluetooth(R) Setting
CLAIMS INFORMATION
A. Disable Bluetooth(R) Function
A: Disable Bluetooth(R) function
1. Set the parking brake.
2. Turn the ignition ON and keep the transmission in Park or Neutral.
3. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player).
4. Press the "SETTING" button on the switch panel.
5. Touch Bluetooth(R).
6. Make sure Bluetooth is off.
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^ Touching Bluetooth will change the setting ON > OFF or OFF > ON
^ Bluetooth is OFF when the ON indicator is grayed out.
7. Turn the ignition OFF and Wait for 10 seconds.
8. Go to B: Loading the Program.
B. Loading the Program
B: Loading the Program
NOTE:
This procedure will take about 30 minutes with the ignition ON. Before starting make sure to attach a battery charger to the vehicle battery set to a
low charge rate (trickle charge).
1. Turn the ignition ON - keep the transmission in Park or Neutral. The navigation start-up screen should display.
NOTE:
If the navigation start-up screen is not displayed; turn the ignition OFF wait 10 seconds and then turn the ignition ON again.
2. Wait for more than 1 minute.
3. Press the INFO button on the switch panel.
4. Select Navigation Version on the display screen.
NOTE:
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On some vehicles you will need to select "Others" to find "Navigation Version".
5. Check "Map Version".
^ If map version is 09-10 MAP No.1b:
a. Insert Disc 3/3 in the in-dash CD / DVD player.
Disc 1/3 and 2/3 will not be needed.
b. Skip to Step 18.
^ If the Map Version is any other then above continue with Step 6.
6. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player).
7. Insert disc 1/3 into the in-dash CD/DVD player.
IMPORTANT: Once reprogramming has started:
^ Do not eject a disc while it is loading.
^ Do not change the ignition position until all discs have been loaded.
^ Make sure all 3 discs have been loaded into the CD/DVD player before stopping the procedure.
8. Wait for the program to load (progress bar will display).
9. When the program has finished loading:
^ Disc 1 will automatically eject and
^ "Program loading is completed" will display.
10. Carefully remove disc 1/3.
11. The navigation system will automatically restart.
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12. When the message "Please insert Disc 2/3" displays insert, Disc 2/3.
13. Touch "DVD update".
14. Touch "Yes" to begin the map update process
^ Map update will take about 15 minutes.
15. When "Eject the DVD to let the system reboot" is displayed eject Disc 2/3.
16. The navigation system will automatically restart.
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17. When the message "Please insert Disc 3/3" displays insert Disc 3/3.
18. Program loading will start automatically.
^ Program loading will take about 10 minutes.
19. When the program has finished loading:
^ Disc 3/3 will automatically eject, and
^ "Program loading is completed" will display.
20. Carefully remove disc 3/3
21. The navigation system will automatically restart.
22. Make sure the new program has loaded:
a Press the INFO button.
b. Select Navigation Version on the display screen.
NOTE:
On some vehicle you will need to select "Others" to find "Navigation Version".
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d. Map Version should be 09-10 MAP No.1b
e. Program Version should be:
X1U52008 or X2U12052
NOTE:
If the Map Version or the Program version is not as above go back to Step 5 under "B Loading the Program".
23. Go to C: Check Bluetooth(R) Setting.
C. Checking Bluetooth(R) Setting
C: Check Bluetooth(R) Setting
1. Press the "Setting" button on the switch panel.
2. Touch Bluetooth(R).
3. Make sure Bluetooth is set to the customers setting (as it was before starting the procedure).
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^ Touching Bluetooth will change the setting ON > OFF or OFF > ON
^ Bluetooth is ON when the ON indicator displays in orange.
^ Bluetooth is OFF when the ON indicator is grayed out.
4. Turn the ignition OFF. The process is complete.
